FAQ

How long does your bespoke process take?

The designing process will largely depend on how quick the design sketches we propose speaks to you. This could take between a couple of weeks to even a month. For just the fabrication, it's usually 6-8 weeks.

How much is it to customise something with you?

This will vary a lot depending on your final design. Feel free to drop us a message via 'Contact Us' or you could also book an appointment for us to discuss your design in person and we would be able to give a rough quote.

What's your bespoke process like?

Usually we will begin with you picking out a loose gem from our inventory and discuss designs that you fancy. If your design does not require a focal stone from our inventory (such as huggies or eternity bands), we will take a non-refundable $500 deposit which could be used to offset the final cost. After which we will either provide sketches first or gem mock-ups depending if your piece is design-centric or gem-centric (e.g. messy bands usually begin with gem mock-ups). When the final design and gem placements have been confirmed, we will proceed to give you a rough quote and submit to our craftsmen for fabrication. You will only need to make the final payment after your piece has been fabricated.

Can I provide my own gem?

Yes you can! We also love to refresh and breathe new life into old jewellery pieces. However do note that there is always a risk for gems to chip off or break during dismantling and should that happen we will not be held responsible for it. We will also take a non-refundable $500 deposit before we begin the design process. This deposit can be used to offset the final cost.

The handmade piece that I've bought from you tarnished! What should I do?

Do not worry as it is quite common for handmade pieces to tarnish. Please refer to our 'Jewellery Care' section in our website footer for guidance.

How long does delivery take?

For local deliveries, we usually process and pack within the next 1-2 working days after your order is placed. Afterwhich, we will send our handmade pieces via courier which typically takes 2-3 working days to deliver. As for our Fine by Tsu Yinn pieces, we highly recommend customers to pick-up from our studio personally. Otherwise, we are also able to arrange grab express' same-day delivery service, where it is highly recommended to have someone at home ready to receive it as well.